FAQs

How do Bucardo's accessories interface with the Apple Watch?

Our accessories connect easily to the Apple Watch via the band slots.  Simply slide your wrist bands out, and slide your Bucardo accessory in. For the covered Pocket Watches and Lockets, be sure to align the cut out on the cover with the dial of the Apple Watch.

What is your return policy?

In the case of a manufacturing defect, please contact us at info@bucardo.com within 14 days of receipt of your order and we will be happy to offer you an exchange or full refund.  We want you to be delighted with your Bucardo product, so if for any other reason you wish to exchange or return your order, please contact us within 14 days. Bucardo does not cover the cost for return shipping, this is responsibility of the customer. Returns and exchanges will not be accepted after 14 days.

What are your shipping rates?

We offer FREE shipping on all orders within the U.S.A. Shipping to Canada is a flat rate of $10, and shipping to the rest of the world is a flat rate of $20. International shipping fees do not include any international customs, duties or taxes, although the destination country may charge such customs, duties or taxes for your order. Please contact info@bucardo.com if you have any questions about shipping and delivery. 

When will I receive my order?

Your order will be processed and shipped out from our California warehouse within 48 hours. For orders shipping within the US, please allow 7-10 business for delivery. For international orders, please allow up to 14 business days for your order to arrive.

Can Lockets and Charms be worn at the same time?

The covered Lockets and Charms can not be worn at the same time, as they both attach to the Apple Watch via the bottom band slot. However, once you have purchased a Locket or Charm Necklace, you may purchase additional Charms that can replace the Locket cover for a different look.

Will my Bucardo accessory interfere with my Apple Watch's bluetooth signal or other features?

Bucardo accessories do not interfere with the bluetooth signal, the notifications still function when the Apple Watch is worn off your wrist. The haptic feedback is not as noticeable when The Apple Watch is worn around your neck or in your pocket.  

Will my activity tracking work when my Apple Watch is off the wrist?

Yes, the activity tracking (step counter, distance) still works when the Apple Watch is off the wrist. However, please note that the heartrate monitor function will not work when the sensors are off your wrist.

How should I care for my Pendulum Accessory?

Please handle your Bucardo accessory with care to ensure that it remains in good condition. To clean your Pendulum piece, polish with a soft, dry cloth. 

My shop would like to carry Bucardo products, who should I contact?

Great! Please contact us at sales@bucardo.com for more information.